Service Request Ticket - # 76194

Service Request Information

CONTACT Name VanDeusen, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 12, 2020 03:27 PM
Department Business Services Phone 88130
Location Email vandeusm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170859[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 4N00VN2 Description Latitude 7390 2in1 i7-8650U 13.3 FHD touch Display
Serial No. 4N00VN2 Location 2 Weeks Heather B 1/10 - 1/24 Make a Student Tech

CPU Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wireless NIC 74:70:FD:77:AC:95


Bluetooth NIC 74:70:FD:77:AC:99

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 28, 2020 11:46 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Sep 28, 2020 11:46 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 28, 2020 11:46 AM 
All happy!
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Megan Thibeault Aug 12, 2020 03:27 PM 
****This is an email****
Sophos Central Event Details for Western Oregon University

What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20170859

User associated with device: MASH\vandeusm

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
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