Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Steve	Date	Aug 12, 2020 03:28 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130454 (opens in a new window)	Bldg/Room	SSC 160
	Service Tag	CCBMCZ1	Description	Dell Precision T7610 1866MHz DDR3 ECC RDIMM
	Serial No.	CCBMCZ1	Location	Steve Taylor, ArcGIS #3
	CPU	Dual Intel Xeon E5-2603 v2(4 Core, 1.8GHz, 10 MB)
	OS	Windows 7 Pro, 64 bit	Software	S Office Pro Plus 2013 installed as 2010 from P00892769, Adobe Design and Web Prem. CS6 WIN from P0092769, ARCGIS, IDRISI Selva single stand Alone UPG from Taiga from VISA2013004060
	Wired NIC	F8:B1:56:9D:EE:80
	Wired NIC	F8:B1:56:9D:EF:61

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 04, 2020 07:57 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Nov 04, 2020 07:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 04, 2020 07:57 AM	This one is happy!!	Add Attachment
Megan Thibeault	Aug 12, 2020 03:37 PM	Tried to remotely update, will check back.	Add Attachment
Megan Thibeault	Aug 12, 2020 03:28 PM	**This is an email** Sophos Central Event Details for Western Oregon University What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20130454 User associated with device: MASH\taylors How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment