Service Request Ticket

Service Request Information

CONTACT	Name	Vanderpyl, Taryn	Date	Aug 17, 2020 12:58 PM
	Department	Criminal Justice	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180646 (opens in a new window)	Bldg/Room	MA 215
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	SFVFY2C32HV29	Location	Taryn VanderPyl, NEW T/TT Criminal Justice
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.14 (Mojave)	Software	MSDesktopEdOffice201*MAC XXXX2018007938; SPSS from Student Tech Campus Site license(needs re-Auth evry July 30); ATLAS.ti single user v.8 MAC VISA2018009145 JUNE2019;
	Wireless NIC	38:F9:D3:65:F8:4E
	Bluetooth NIC	38:F9:D3:5D:C5:46

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 28, 2020 11:47 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Sep 28, 2020 11:47 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Sep 28, 2020 11:47 AM	All Happy!	Add Attachment
Megan Thibeault	Aug 17, 2020 12:58 PM	**This is an email** What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20180646 User associated with device: W20180646\vanderpylt How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment