Service Request Ticket - # 76202

Service Request Information

CONTACT Name Herb, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 17, 2020 12:59 PM
Department Human Resources Phone
Location Email herbe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190418[Edit Inv] (opens in a new window) Bldg/Room RWEC 158
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFZ5YJ9L410 Location Emily Herb, Lead Interpreter

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:71:36:64


Bluetooth NIC A4:83:E7:7D:7B:AE

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 28, 2020 11:47 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Sep 28, 2020 11:47 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Sep 28, 2020 11:47 AM 
All Happy!
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Megan Thibeault Aug 17, 2020 12:59 PM 
****This is an email****
What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20190418

User associated with device: W20190418\herbe

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
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