Service Request Ticket

Service Request Information

CONTACT	Name	Hou, Feier	Date	Aug 20, 2020 12:45 PM
	Department	Natural Science/ Chemistry	Phone	88489
	Location		Email	houf@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171048 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSPDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSPDRP2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:31:43

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 28, 2020 11:48 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Sep 28, 2020 11:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 28, 2020 11:48 AM	All Happy!	Add Attachment
Megan Thibeault	Aug 20, 2020 12:45 PM	**This is an email** What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20171048 Path: C:\FullProf_Suite\check_group.exe What was detected: Generic ML PUA User associated with device: MASH\houf How severe it is: Medium What Sophos has done so far: We attempted to clean up a PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually.	Add Attachment