Service Request Ticket

Service Request Information

CONTACT	Name	Findtner, Rob	Date	Aug 24, 2020 11:22 AM
	Department	Admissions Office	Phone	88211
	Location		Email	findtnr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150653 (opens in a new window)	Bldg/Room	ACK
	Service Tag	5N26GC2	Description	Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
	Serial No.	5n26gc2	Location	UNKNOWN \| PDR
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715
	Wired NIC	28:F1:0E:05:C8:CE
	Wireless NIC	E4:B3:18:56:A1:30
	Bluetooth NIC	E4:B3:18:56:A1:34

TECHS	Submitted by	Peter Puettmann	Contact	ppuett16@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Apr 28, 2022 04:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Apr 28, 2022 04:28 PM	Don't know where this is so I'm marking it as complete ¯\_(ツ)_/¯	Add Attachment
Moshe Martinez	Feb 10, 2022 12:48 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Moshe Martinez	Aug 09, 2021 04:49 PM	Task reassigned to Moshe Martinez.	Add Attachment
Moshe Martinez	Aug 09, 2021 04:49 PM	Having trouble reimaging this one.	Add Attachment
Peter Puettmann	Jun 29, 2021 04:09 PM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Jun 29, 2021 04:08 PM	oof not sure the status of this one either.	Add Attachment
Peter Puettmann	May 27, 2021 10:48 AM	this needs to be found.	Add Attachment
Peter Puettmann	Aug 26, 2020 04:27 PM	having bigger issues. i believe they are hardware issues	Add Attachment
Peter Puettmann	Aug 26, 2020 10:11 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Aug 24, 2020 11:22 AM	Imaging the computer in attempt to fix	Add Attachment