Service Request Ticket - # 76212

Service Request Information

CONTACT Name Olson, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 25, 2020 09:04 AM
Department Facilities Services Phone 88156
Location Email olsonje@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150018[Edit Inv] (opens in a new window) Bldg/Room PS
Service Tag F58MT52 Description Dell OptiPlex 9020 Mini Tower,i7-4790(Quad 3.6GHz)
Serial No. F58MT52 Location PS Security Camera Station

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Education-Office License & software assurance for WINDOWS PC from XXXX2015004715

Wired NIC 64:00:6A:52:6C:38

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 04, 2020 07:57 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 07:57 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 07:57 AM 
This one is happy!
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Megan Thibeault Aug 25, 2020 09:04 AM 
****This is an email****
What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20150018

User associated with device: W20150018\safety

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
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