Service Request Ticket - # 76218

Service Request Ticket - # 76218

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Service Request Information

CONTACT	Name	Aldrich, Patrick	Date	Aug 27, 2020 11:02 AM
	Department	The Research Institute	Phone	89202
	Location		Email	aldrichp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160452 (opens in a new window)	Bldg/Room	TODD 220
	Service Tag	9F4ZSC2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	9F4ZSC2	Location	Patrick Aldrich, TRI
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM W#20120871: IBM SPSS Statistics Premium Faculty Pack term licensefrom orig.P0089922 latest renewed VISA2018008417 expires DEC-31-2018(installed as v25), Systat SigmaPlot v12.5 single user from VISA2012003419, SAS BASE & STAT WIN workstation from P0089923; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)
	Wired NIC	18:DB:F2:36:EE:1B
	Wireless NIC	90:CD:B6:6C:3E:3D

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Stephanie Magee	Oct 21, 2020 11:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Oct 21, 2020 10:55 AM	picking up this morning	Add Attachment
Peter Puettmann	Sep 29, 2020 08:09 AM	image me!	Add Attachment
Lourdes Salazar	Sep 24, 2020 02:35 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Lourdes Salazar	Sep 24, 2020 02:35 PM	**This is an email** Hello, I dropped the computer listed above by UCS on Tuesday. I was wondering if it has been reimaged yet? Thanks, Pat	Add Attachment
Alix Karkanen	Sep 22, 2020 09:54 AM	Just dropped off, in the in box!	Add Attachment
Peter Puettmann	Sep 01, 2020 09:34 AM	**This is an outgoing email** Hi Patrick, Id like to meet with you about your slow computer. Our hours for appts are 8am-5pm with a break from 12-1 for lunch. You can walk-in anytime between 9am-noon, but its always helpful to give us a heads up. Let me know what works best! --Peter P, UCS Lead Student Tech	Add Attachment Public
Megan Thibeault	Aug 27, 2020 11:02 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Aug 27, 2020 11:02 AM	**This is an email** All, Yesterday my computer underwent a lengthy update (took about 3 hours), even though I use it regularly and keep it regularly updated. During that update, an error popped up, and before I could screen capture it, it was gone and started over. Today, I am having all kinds of issues with the computer from programs running slow, to things such as Word and Adobe Acrobat becoming "Not Responding" when I attempt to save them. Thoughts? I will be on campus tomorrow so I could bring it by then. Thanks, Pat	Add Attachment