Service Request Ticket

Service Request Information

CONTACT	Name	Morgan, Becka	Date	Aug 31, 2020 11:57 AM
	Department	Computer Science Division	Phone	88964
	Location		Email	morganb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161102 (opens in a new window)	Bldg/Room	ITC 302C
	Service Tag	JBJL2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	JBJL2H2	Location	Becka Morgan
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:D6:6A:71
	Wireless NIC	00:28:F8:FE:0C:45

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 28, 2020 11:50 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Sep 28, 2020 11:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Sep 28, 2020 11:50 AM	All Happy!	Add Attachment
John Rushing	Sep 28, 2020 08:34 AM	I sent her an email to have her remove it.	Add Attachment
Megan Thibeault	Aug 31, 2020 11:57 AM	**This is an email** What happened: We could not clean up a threat. Where it happened: W20161102 Path: C:\Users\morganb\AppData\Local\Google\Chrome\User Data\Profile 2\Cache\f_000d8c What was detected: Troj/DocDl-AAIE User associated with device: MASH\morganb How severe it is: High What Sophos has done so far: We attempted to clean up (unless the threat is on a Linux computer). What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the threat alert. Click on the threat name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the threat manually.	Add Attachment