Service Request Ticket - # 76225

Service Request Information

CONTACT Name Larson, Kristen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 01, 2020 03:13 PM
Department Graduate Studies Phone 88597
Location Email larsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20200133[Edit Inv] (opens in a new window) Bldg/Room AD 107A
Service Tag Description Brother ImageCenter ADS-2800W Wireless Desktop Scanner
Serial No. U64278E9G301447 Location Amber Deets - WOU Salem 104
TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

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Entered by Date Memo
John Rushing Nov 19, 2021 09:56 AM 
Status changed from (2) Scheduled to (5) Completed
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Stephanie Magee Dec 17, 2020 09:01 AM 
was delivered, needs to be networked. I emailed the user and asked her to reach out to telecom for this
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Shandelle Plasker Nov 05, 2020 04:44 PM 
Task reassigned to John Rushing.
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Shandelle Plasker Nov 05, 2020 04:44 PM 
This was setup locally but she would like it 
networked.
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Katherine Reynoso Oct 15, 2020 04:07 PM 
Task reassigned to Shandelle Plasker.
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Katherine Reynoso Oct 15, 2020 04:07 PM 
It's delivered and setup. They would prefer it 
networked.
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Katherine Reynoso Oct 12, 2020 04:48 PM 
Status changed from (1) Pending to (2) Scheduled
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Katherine Reynoso Oct 12, 2020 04:48 PM 
****This is an outgoing email****
Hi Kristen,

I need some additional information regarding 
service request #76225

Description:  Brother ImageCenter ADS-2800W 
Wireless Desktop Scanner 

I had a busy day today, and I was unable to stop 
by. I work 2:00 PM to 5:00 PM M,W,TH,F and I can 
schedule you for 3:00 PM on Wednesday or 2:15 PM 
Thursday. Let me know what you would prefer.

Thank You,
Katherine
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Katherine Reynoso Oct 12, 2020 02:12 PM 
****This is an email****
Hello Katherine,

I will be in the office and available today after 
2pm or anytime tomorrow between 7am-3pm. 

If neither of those times work for you, please 
let me know your availability the rest of the 
week. I have a few meetings scheduled but I can 
work around them. The Graduate office has a 
flexible schedule (generally starting at 6am) and 
we primarily work remotely but I am happy to 
schedule to be in the office when you are 
available. 

Thank you,
Kristen
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Katherine Reynoso Oct 09, 2020 03:05 PM 
****This is an outgoing email****
Hi Kristen,

I need some additional information regarding 
service request #76225

Description: Brother ImageCenter ADS-2800W Wireless 
Desktop Scanner 

I'm Katherine with UCS. You're Brother Scanner 
arrived and it ready to be delivered and setup. 
When would be a good dates and times for me to stop 
by?

Thank You,
Katherine
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Megan Thibeault Oct 08, 2020 01:29 PM 
Task reassigned to Katherine Reynoso.
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Megan Thibeault Oct 08, 2020 01:29 PM 
I'm not sure how we normally hook these up, Shandelle has done it in the past. I think some have been just locally and others networked. Not sure on how this one is supposed to be setup. Can you work on this, please?
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Joanie Kinnaman Sep 30, 2020 12:05 PM 
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Sep 30, 2020 12:05 PM 
she called today inquiring about when she should 
expect it.
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Joanie Kinnaman Sep 30, 2020 12:04 PM 
jobtrack
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