Service Request Ticket - # 76226

Service Request Information

CONTACT Name Gayle, Rian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 02, 2020 09:12 AM
Department Disability Access Services Phone 88250
Location Email gayler@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170670[Edit Inv] (opens in a new window) Bldg/Room APSC 405
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W25KNHV29 Location Rian Gayle's old laptop; parts pile at UCS

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; NaturalReader v15 Mac Ultimate Value Pack /6 Voices VISA2018007874;

Wireless NIC 8C:85:90:A6:BA:63


Bluetooth NIC 8C:85:90:A9:67:D3

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Sep 28, 2020 11:50 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Sep 28, 2020 11:50 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Sep 28, 2020 11:50 AM 
All Happy!
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Megan Thibeault Sep 02, 2020 09:12 AM 
****This is an email****
What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20170670

User associated with device: W20170670\gayler

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
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