Service Request Ticket

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Service Request Information

CONTACT	Name	Lockwood, Sarah	Date	Sep 21, 2020 09:12 AM
	Department	Student Engagement	Phone	88088
	Location		Email	lockwoods@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170907 (opens in a new window)	Bldg/Room	WUC 108
	Service Tag	4GC2RP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4GC2RP2	Location	Veteran's Resource Center Workstudy #1
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; Adobe CC 20** SERIALIZED DESKTOP order11043 SR;
	Wired NIC	54:BF:64:5C:54:6F

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 04, 2021 09:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Mar 04, 2021 09:20 AM	It's at the veteran's office storage now.	Add Attachment
Katherine Reynoso	Mar 02, 2021 12:51 PM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #76246 Description: 9/21 Student computer turns on but can't log in I'm Katherine with UCS. I'm emailing regarding the Veteran's Resource computer. We have a computer here that I spoke to someone at the WUC (I think it was you or Megan). I wanted to know if you would like this desktop back with that department or if UCS should keep it. It's fairly new 2017. Let me know what you guys decide. You can call me back at my extension at 88654 or the front office at 503- 838-8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Mar 02, 2021 12:46 PM	Contact changed from Colin Haines to Sarah Lockwood.	Add Attachment
Katherine Reynoso	Feb 11, 2021 11:16 AM	I've talked to someone at the veteran's center. Apparently Colin Haines is no longer there.	Add Attachment
Katherine Reynoso	Jan 12, 2021 01:50 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Jan 12, 2021 01:50 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Peter Puettmann	Sep 29, 2020 09:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 29, 2020 09:52 AM	done	Add Attachment
Peter Puettmann	Sep 22, 2020 08:10 AM	Gotta do testing today	Add Attachment
Stephanie Magee	Sep 21, 2020 03:23 PM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Sep 21, 2020 02:18 PM	Loaner #20130901 is in the back room on the back right side next to the fake plant. Replace front desk CPU with #20170907 and then put the CPU at the front desk (#20170796) back in the back room replacing the loaner. :) Ask me if this is confusing.	Add Attachment
Peter Puettmann	Sep 21, 2020 01:26 PM	Task reassigned to Stephanie Magee.	Add Attachment
Stephanie Magee	Sep 21, 2020 10:55 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Sep 21, 2020 09:48 AM	Task reassigned to Stephanie Magee.	Add Attachment
Stephanie Magee	Sep 21, 2020 09:48 AM	Peter is going to take a look	Add Attachment
Stephanie Magee	Sep 21, 2020 09:13 AM	has a student worker coming in this afternoon and would appreciate it getting looked at	Add Attachment
Stephanie Magee	Sep 21, 2020 09:12 AM	Veterans Resources 108 WUC Just emailed for WOU# Either the keyboard isn't working or the machine cant log in, I'm not entirely sure.	Add Attachment