Service Request Ticket - # 76247

Service Request Information

CONTACT Name Moreno, Camarie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2020 09:30 AM
Department VP Finance & Administration Phone 89302
Location Email morenoc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180022[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DF65RQZ Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. DF65RQZ Location PDR

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC E4:B9:7A:0D:22:CA


Wireless NIC 3C:6A:A7:7B:E9:F4


Bluetooth NIC 3C:6A:A7:7B:E9:F8

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 22, 2020 08:25 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Peter Puettmann Sep 22, 2020 08:24 AM 
Task reassigned to Peter Puettmann.
 Add Attachment
Megan Thibeault Sep 21, 2020 02:09 PM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Alix Karkanen Sep 21, 2020 09:30 AM 
Camarie has been having trouble with her machine for the last month. VDI crashes constantly and she has trouble downloading and opening documents.

She has tried rebooting and sometimes that takes two hours. She has cleared any unnecessary files and is still having trouble.

Give her a cal about a meeting - she is free in the mornings 

541 905 5477
 Add Attachment