Service Request Ticket

Service Request Information

CONTACT	Name	Grim, Scott	Date	Sep 21, 2020 11:00 AM
	Department	Creative Arts/Theater-Dance	Phone	88417
	Location		Email	grims@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150087 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro Retina 15.4in #Z0RG
	Serial No.	C02QC0Z5G8WM	Location	PDR
	CPU	Intel Core i7(2.5GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from xxxx2015004715, Adobe CC2015* named user(renewed MAY2016), Vectorworks 2016 upgrade(previous 2013) single user stand-alone license(NOT LAB LICENSE) from P0101656 AUG2016; AnimationWorks v1.3.9 add-on for Vectorworks2016 VISA2016005812 order8609 OCT2016
	Wireless NIC	AC:BC:32:97:11:FB
	Bluetooth NIC	AC:BC:32:97:11:FC

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Apr 21, 2021 08:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Apr 21, 2021 08:22 AM	This is fixed.	Add Attachment
Katherine Reynoso	Apr 15, 2021 08:28 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Dec 14, 2020 04:56 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Megan Thibeault	Oct 05, 2020 03:22 PM	Contact changed from Michael Ellis to Scott Grim.	Add Attachment
Megan Thibeault	Sep 28, 2020 12:56 PM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Sep 21, 2020 11:00 AM	What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20150087 User associated with device: W20150087\grims	Add Attachment