Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Sep 21, 2020 11:03 AM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100082 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i3-3.06GHz #Z0JL
	Serial No.	W803234DDNM	Location	PDR 2023 Giveaway
	CPU	Intel Core i3(3.06GHz, 4MB L3)
	OS	MAC OS X 10.12 (macOS Sierra)	Software
	Wired NIC	C4:2C:03:2B:FD:88
	Wireless NIC	D8:30:62:64:F9:5E
	Bluetooth NIC	78:CA:39:BE:8D:B6

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Feb 22, 2022 10:44 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Feb 22, 2022 10:44 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Feb 22, 2022 10:44 AM	computer is going to pdr. closing ticket.	Add Attachment
Michael Ellis	Dec 23, 2021 02:16 PM	sophos not seen in 9-12mo	Add Attachment
Katherine Reynoso	Dec 14, 2020 04:56 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Megan Thibeault	Sep 28, 2020 01:08 PM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Sep 21, 2020 11:03 AM	Where it happened: W20100082 User associated with device: W20100082\bpeila08	Add Attachment