Status changed from (1) Pending to (5) Completed

**** Email from Adam to Emily ****
Hi Emily,

I discussed this matter with our Systems Support 
team as they oversee Sophos and security concerns. 
What was discovered is the Operating System (OS) 
on your 13" MacBook Air is too old for Sophos to 
update, Sophos hasn't been updated in 3 years, and 
won't be able to until the OS gets updated to a 
more recent version.

We recommend bringing the machine to the UCS front 
desk in the ITC South Wing Room 009A. We can 
update this Mac to a more recent version of Mac OS 
that should work with most modern software, 
including Sophos.

We would need to keep the 13" MacBook Air for at 
least a day, possibly several days. You'd need to 
backup any important files you want to keep. 
Ideally we'd re-image this computer so it's like 
new when we give it back to you.

We're open 8am-5pm, Monday-Friday, although I 
recommend showing up before 4 pm if possible.

Respectfully,

Adam Logan

****This is an outgoing email****
Hi Emily,

Welcome back from your sabbatical! I hope you’re 
settling back in well. I’m getting in touch about 
your service request #76265, specifically the 
“[MEDIUM] Alert for Sophos Central [Western Oregon 
University]: A computer is out of date”.

We’re keen to close this case, but first, we need 
to make sure your Operating System and Sophos 
Antivirus are up to date.

If it’s convenient for you, one of our team members 
can come over to your location to check this for 
you. Just let us know a time and place that works 
best for you.

Looking forward to your response!
Best, Adam Logan

****This is an outgoing email****
Hi Emily,

I was wanting to check in on this service request, 
#76265, that I had for an older MacBook that is 
assigned to you. It says here, back in 2020, there 
was a request made to update Sophos. Is this still 
needed?

-Jack Martinis
-UCS Tech.

Task reassigned to UCS Tech.

Task reassigned to Lauryn Aronson.

Task reassigned to UCS Tech.

Task reassigned to Lauryn Aronson.

****This is an outgoing email****
Hi Emily,

I need some additional information regarding service 
request #76265

Description: [MEDIUM] Alert for Sophos Central 
[Western Oregon University]: A computer is out of 
date

Is there a time one of our techs could take a look 
at this computer, #20141269, to resolve this issue?

Thank you,

Lauryn Aronson
UCS Tech.

Priority changed from (3) Priority to (5) Low Priority.

Task reassigned to UCS Tech.