Service Request Ticket

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Service Request Information

CONTACT	Name	Fortenberry, Courtney	Date	Sep 21, 2020 11:23 AM
	Department	Education & Leadership	Phone	89428
	Location		Email	fortenberryc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140621 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FNJZM32	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	FNJZM32	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license XXXX2014004298
	Wired NIC	34:E6:D7:56:00:A1
	Wireless NIC	34:02:86:18:AB:7D
	Bluetooth NIC	34:02:86:18:AB:81

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Tracking

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
John Rushing	Feb 07, 2023 08:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Dec 23, 2021 08:33 AM	laptop is next to lou's desk.	Add Attachment
Stephanie Magee	Mar 25, 2021 01:38 PM	Task reassigned to Lourdes Salazar.	Add Attachment
Stephanie Magee	Mar 25, 2021 01:38 PM	please contact user again	Add Attachment
Stephanie Magee	Dec 02, 2020 11:43 AM	will stop by this week sometime?	Add Attachment
Stephanie Magee	Dec 02, 2020 11:30 AM	emailed, laptop at SRD	Add Attachment
Stephanie Magee	Nov 03, 2020 08:19 AM	called 11/3	Add Attachment
Stephanie Magee	Nov 03, 2020 08:04 AM	Task reassigned to Stephanie Magee.	Add Attachment
Megan Thibeault	Nov 03, 2020 07:44 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Nov 03, 2020 07:44 AM	Did this get picked up, if not will you reach out to the end-user?	Add Attachment
Peter Puettmann	Oct 26, 2020 09:00 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Oct 26, 2020 09:00 AM	She knows its here to pick up. in the outbox.	Add Attachment
Peter Puettmann	Oct 19, 2020 08:39 AM	reimaging now	Add Attachment
Megan Thibeault	Oct 15, 2020 02:52 PM	John helped get the files needed off the HD and on her H drive. HD is back on your desk.	Add Attachment
Peter Puettmann	Oct 05, 2020 08:12 AM	left vm. Have laptop	Add Attachment
Katherine Reynoso	Oct 02, 2020 02:08 PM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Oct 02, 2020 02:08 PM	It looks like it is taken apart by Joe's old desk.	Add Attachment
Katherine Reynoso	Oct 02, 2020 02:05 PM	**This is an email** Pete took the computer to UCS. It should be there? Please let me know if you need any more information. -Courtney	Add Attachment
Katherine Reynoso	Oct 01, 2020 04:42 PM	**This is an email** Hello, I'm Katherine with UCS. I saw that you are having issues with your dell laptop. Do you mind if I stop by your office to look at the computer tomorrow (if the building is open)? Is it still in your office RWEC 162? I can try checking the hardware and software for issues. Thank You,Katherine	Add Attachment
Katherine Reynoso	Oct 01, 2020 04:37 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Sep 21, 2020 03:03 PM	She also got a blue screen...	Add Attachment
Megan Thibeault	Sep 21, 2020 03:01 PM	**This is an email** I have returned the cord with my computer my new office is 162. The door is unlocked	Add Attachment
Megan Thibeault	Sep 21, 2020 02:09 PM	**This is an email** I just moved offices this weekend and am Downstairs in the RWEC - I apologize I do not know the number I am right next to Mandy Olsen and Karla Hale. You can access it whenever you want. The charger cord is frayed and at my house. I will try to bring it in today. The computer is in my office.	Add Attachment
Megan Thibeault	Sep 21, 2020 11:23 AM	Hello, My WOU issued laptop (Code 20140621 - the property of WOU barcode) is overheating ad continually shutting down. I have it currently in my office (RWEC 259) turned off and am using my personal mac book. Please let me know what my next steps should be. Thanks, Courtney Fortenberry	Add Attachment