Service Request Ticket

Service Request Information

CONTACT	Name	Meaney, Marina	Date	Sep 21, 2020 01:46 PM
	Department	The Research Institute	Phone	89434
	Location		Email	meaneym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190348 (opens in a new window)	Bldg/Room	TODD 223
	Service Tag	HPFG0Z2	Description	Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
	Serial No.	HPFG0Z2	Location	ERS workstations, Marina Meaney
	CPU	Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	DC:71:96:2F:4B:85
	AUX NIC	98:E7:43:AF:F5:F9

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Lourdes Salazar	Oct 19, 2020 03:19 PM	Picked up. 10/19 at 3:06	Add Attachment
Peter Puettmann	Sep 24, 2020 08:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 24, 2020 08:21 AM	did some updates/changes. she will let us know if it has issues again.	Add Attachment
Alix Karkanen	Sep 23, 2020 09:08 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Alix Karkanen	Sep 23, 2020 09:08 AM	She's in her office now if you can swing by around 9:30 please	Add Attachment
Alix Karkanen	Sep 21, 2020 01:46 PM	Marina is in her office now, and is having trouble downloading and sending files	Add Attachment