Service Request Ticket - # 76288

Service Request Information

CONTACT Name Batchelor, Michelle(Chelle)   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2020 08:05 AM
Department Library & Media Services Phone 88886
Location Email batchelorc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190233[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 8RPRPV2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 8RPRPV2 Location Parts Pile Bad Keyboard

CPU Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 9C:EB:E8:CA:18:2F


Wireless NIC 3C:F0:11:25:67:0A


AUX NIC C8:F7:50:E4:B7:87

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
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Entered by Date Memo
John Rushing Sep 22, 2020 10:11 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Sep 22, 2020 10:11 AM 
Task reassigned to John Rushing.
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John Rushing Sep 22, 2020 10:00 AM 
Task reassigned to UCS Tech.
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John Rushing Sep 22, 2020 10:00 AM 
I removed her profile, she tested and everything 
was working now.
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Peter Puettmann Sep 22, 2020 08:12 AM 
Task reassigned to John Rushing.
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John Rushing Sep 22, 2020 08:07 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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John Rushing Sep 22, 2020 08:05 AM 
Chelle brought in her laptop, the mic was not 
working when she went into downloads folder it 
would sometime lock up.  Might be a profile 
issue.  Also Zoom would crash and cause issues 
when changing the backgrounds.
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