Service Request Ticket - # 76293

Service Request Information

CONTACT Name McDonough, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2020 11:49 AM
Department Strategic Communications & Marketing Phone 89120
Location Email mcdonoughe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131111[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag FWJBF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. FWJBF12 Location PDR 2023 Giveaway

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370

Wired NIC EC:F4:BB:3E:9B:F5


Wireless NIC 80:86:F2:6F:21:24


Bluetooth NIC 80:86:F2:6F:21:28

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Apr 22, 2021 09:25 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Apr 22, 2021 09:25 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Apr 22, 2021 09:25 AM 
This has been GFA'd.
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Katherine Reynoso Dec 07, 2020 04:13 PM 
20131111[Edit Inv] is currently in the office, I'll leave it 
in the inbox.
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Peter Puettmann Oct 26, 2020 08:58 AM 
****This is an outgoing email****
Hi Erin,

I was just wondering if you were still having issues with your computer? Or with the loaner. 

Let me know! 

--Peter P, UCS Lead Student Tech
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Public
Megan Thibeault Oct 05, 2020 03:05 PM 
What is wrong with her station? Should it be 
replaced?
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Megan Thibeault Oct 05, 2020 03:05 PM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Oct 05, 2020 03:05 PM 
Please update
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Stephanie Magee Sep 22, 2020 03:47 PM 
imaged :) pete is helping set it up for erin
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Alix Karkanen Sep 22, 2020 01:38 PM 
Let her know it wont be ready by 2. Requested a 
loner - just needs outlook on it. She'll be back 
around 2 ish for the loaner
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Alix Karkanen Sep 22, 2020 11:49 AM 
Erin is going to drop her laptop off at around 
1/1:30 today for a reimage. Its running very 
slow and pop ups are no longer working.

If possible she would like it done by two - if 
not she can come by tomorrow.
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