Service Request Ticket - # 76295

Service Request Ticket - # 76295

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Service Request Information

CONTACT	Name	Thom, Daniel	Date	Sep 22, 2020 01:04 PM
	Department	Writing Center	Phone	88259
	Location		Email	thomd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180323 (opens in a new window)	Bldg/Room	HL 1st Floor
	Service Tag		Description	Xerox Versalink C600/DNM Color Printer XPPS
	Serial No.	9RA680995	Location	Writing Center Lab Printer (replaces W#20130051)
	Model	C600/DNM	Hostname	lab-writingcenter
	Notes	XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.64.35	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:49:67

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Sep 28, 2020 09:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Sep 28, 2020 09:02 AM	**This is an email** Hi Daniel, Yes, I monitor all tech funded printers daily. This does not mean that sometimes I do not miss one so please contact us at any time for this if you see the printer getting low on toner. I will make sure to change the toner out once it gets to about 2%. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Sep 28, 2020 09:02 AM	**This is an email** Hi, Shandelle, Thanks for following up! We didn't try to install any other toner, and we haven't in the past. I just saw the message on the printer saying that we needed to order yellow toner, so I thought I would reach out. The printer just says low on yellow toner, not out. I didn't know you had access to see it -- I thought we needed to let you know when it was giving us a warning message like that. I just wanted to be prepped and good to go for the term! It sounds like we probably have a bit of life in the toner before it needs to be replaced. Thanks! Daniel Thom	Add Attachment
Shandelle Plasker	Sep 22, 2020 04:30 PM	**This is an email** Hi Daniel, I received a service request for a toner issue with the writing center printer. Can I ask where you got the toner from for this machine? Was it from us? This machine is covered under the Student Tech agreement which means we supply the toner that we receive from the warranty company. If you try to install any other toner bought anywhere else it will not recognize it. Second, Is the printer saying low on toner or out of toner. When I log onto the web interface of the printer it tells me it has 9% left of yellow toner. Thank you, Shandelle	Add Attachment
Alix Karkanen	Sep 22, 2020 01:04 PM	The printer in the writing center is out of yellow toner, Dan is trying to replace it but it just keeps giving him an error	Add Attachment