Service Request Ticket

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CONTACT	Name	Wenzel, Alicia	Date	Sep 23, 2020 10:30 AM
	Department	Education & Leadership	Phone	88668
	Location		Email	wenzela@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150178 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3H7Y362	Description	Dell Latitude E7250 touch(i7-5600U, 8GB RAM 256HD)
	Serial No.	3H7Y362	Location	PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017; NVivo 11 Pro for WIN VISA2016006336 MAY2017; Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also share with 2nd station W#20100617 for Alicia's use only MAR2019 SR#;
	Wired NIC	20:47:47:EE:04:9E
	Wireless NIC	DC:53:60:38:0D:E4
	Bluetooth NIC	DC:53:60:38:0D:E8

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Stephanie Magee	Nov 19, 2020 11:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alix Karkanen	Nov 02, 2020 09:09 AM	doc switched to 20200243 so pete can test with the bigger doc	Add Attachment
Alix Karkanen	Oct 27, 2020 09:46 AM	monitor switched to 20190723, still at front desk	Add Attachment
Lourdes Salazar	Oct 26, 2020 01:27 PM	Task reassigned to Service Request Desk.	Add Attachment
Alix Karkanen	Oct 23, 2020 11:57 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Oct 23, 2020 11:57 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Oct 23, 2020 11:57 AM	he rest of this computer is sitting on my desk, not sure when she's coming in, but its the monitor, docking station, cables, keyboard and mouse.	Add Attachment
Peter Puettmann	Oct 21, 2020 09:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Oct 21, 2020 09:01 AM	done	Add Attachment
Stephanie Magee	Oct 14, 2020 08:14 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Oct 14, 2020 08:14 AM	Can we get an update, Peter?	Add Attachment
Stephanie Magee	Oct 14, 2020 08:14 AM	**This is an email** Good evening and happy Tuesday, Since we last communicated, my laptop has turned itself off at least three times but fortunately did not do this when I held a synchronous class on Monday-yay. Again, note for my laptop's file. I would love an update on the new laptop. Thanks! Alicia	Add Attachment
Stephanie Magee	Oct 05, 2020 08:13 AM	**This is an email** I have lots of availability T-F from 9am-2:00pm-at least as of now. =)	Add Attachment
Stephanie Magee	Sep 30, 2020 10:51 AM	**This is an email** Good morning, Just an FYI and note for my "file", my laptop just turned itself off (again) stating low battery even though it is plugged in (securely in wall and laptop) and the battery icon shows full. I was working in Canvas gradebook.	Add Attachment
Scott Killip	Sep 28, 2020 10:12 AM	Task reassigned to Peter Puettmann.	Add Attachment
Scott Killip	Sep 28, 2020 10:12 AM	regarding: GFA NEEDED ASAPDead laptop My records show W#20191093 DELL Laptop was set-aside(assigned from STOCK) for Alicia Wenzel Education and Leadership. W#20191093should be on in ITC 013 Rack:(IFC) Shelf:C (If not, please check staging area in ITC 008). This should be a GFA replacement for Scott	Add Attachment
Megan Thibeault	Sep 28, 2020 09:00 AM	Task reassigned to Scott Killip.	Add Attachment
Stephanie Magee	Sep 28, 2020 08:06 AM	**This is an email** Good morning and happy Saturday. No need to respond-just saying... 9:31 am Saturday and my laptop said "low battery" and turned itself off. Odd since the laptop is plugged in and the connection to the wall and cord to the laptop are secure. I do have 10 tabs up but that shouldn't be a problem. Sharing this for my laptop's record and more evidence as to why I need something more consistent as we move into online learning fall (and likely winter). Thanks!	Add Attachment
Alix Karkanen	Sep 23, 2020 10:31 AM	**This is an email** 20150178 I need a PC loaner so please put me on the waiting list. No special software needed. Thank you. Alicia	Add Attachment
Alix Karkanen	Sep 23, 2020 10:30 AM	**This is an email** Alicia, I will forward this along to our tech responsible for replacing computers. Keep in mind we are very short staffed and very behind on the replacement process right now. What is the WOU# on your machine? In the meantime we can set up a loaner for you. We are currently out of PC loaners. Is there any special software it would need and when would you be available to pick it up? - Alix	Add Attachment
Alix Karkanen	Sep 23, 2020 10:30 AM	**This is an email** Good morning, Yesterday, during a Zoom meeting with my Dean, Mark Girod, my laptop died. I had to use my phone to quickly relog in while my laptop restarted and then rejoin the meeting. Not cool. With classes starting next week, and having required virtual conferences with whole classes, I cannot have this happen while teaching. Issues with this laptop have been on- going. What is the process for receiving a new laptop? Thanks! Alicia	Add Attachment