Service Request Ticket

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Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Sep 23, 2020 01:39 PM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161004 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	154ZKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	154ZKH2	Location	2 wks 5/9/24 - Heather Gonzalez
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20121252: Wasp InventoryControl RF Professional Software VISA2017007754 SR68654;
	Wired NIC	50:9A:4C:46:0B:F9

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 18, 2021 11:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Mar 18, 2021 11:51 AM	It worked on the other laptops. This is officially closed.	Add Attachment
Katherine Reynoso	Mar 18, 2021 10:01 AM	I dropped these off in RM 206 in DV	Add Attachment
Katherine Reynoso	Mar 17, 2021 03:44 PM	I have written extra notes on how this can be fixed in the I Drive with the software. I have also emailed her on pick-up or delivery.	Add Attachment
Katherine Reynoso	Mar 17, 2021 03:43 PM	IT'S FIXED!!!!	Add Attachment
Katherine Reynoso	Mar 16, 2021 04:21 PM	Wasp is installed, but we are having trouble putting the database. Inventoryuser is not getting permission to access database.	Add Attachment
Peter Puettmann	Mar 16, 2021 10:28 AM	I did updates on this, if you need me to deliver it let me know!	Add Attachment
Katherine Reynoso	Mar 11, 2021 11:44 AM	I reinstalled the SQL database, I just need to install WASP again.	Add Attachment
Katherine Reynoso	Mar 11, 2021 11:18 AM	Also, if she does say she needs a computer, ask if she will be okay with a loaner for next week. I'll be in the office more next week and I'm confident I'll have it fixed by then.	Add Attachment
Katherine Reynoso	Mar 11, 2021 11:17 AM	I'm still working on this, if she asks about the computer let her know I'm still getting the same error message.	Add Attachment
Katherine Reynoso	Mar 09, 2021 03:38 PM	I have the computer and laptop behind me on the standup desk. I've uninstalled the WASP software, but it's taking forever to uninstall the Server 2012.	Add Attachment
Katherine Reynoso	Mar 04, 2021 10:03 AM	**This is an email** Hi, I am taking next week off, I can leave my office computer and one of the laptops in DCS 206 when I leave work tonight or tomorrow.	Add Attachment
Katherine Reynoso	Mar 04, 2021 09:29 AM	**This is an email** Hello, I did a bit more research on the software. I think the best thing to do is to start fresh. I would uninstall the SQL server and Wasp software and then reinstall it. I know you said that we don't have to worry about the database, but I would suggest backing it up in the case. Also, I was speaking with one of our server guys and they said we might be able to put the actual database info on your H. drive, so if we do have to reimage your computer again, you won't lose your information a second time. Do you think I can grab your computer and one of those laptops? I want to spend a few hours just focusing on your software. I can pick-up the computers this Tuesday at 1:00 PM to 4:00 PM or we can wait until Spring Break in case you need to computer's files. Let me know what you think. Thank You,Katherine	Add Attachment
Stephanie Magee	Feb 24, 2021 08:15 AM	**This is an email** Yes, I still need help. I can be there by 10am Thursday.	Add Attachment
Katherine Reynoso	Feb 23, 2021 02:24 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Feb 23, 2021 02:24 PM	**This is an outgoing email** Hi Heather, I need some additional information regarding service request #76303 Description: 9/24 9- 11:30 Laptop connections I'm Katherine with UCS. I'm checking in to see if you still require help with your laptop connection to your desktop. I'm available this Thursday 8:00 AM to 11:30 AM. If you have any questions feel free to contact me or our front desk at 503-838-8925. Thank You, Katherine Reynoso	Add Attachment Public
Alix Karkanen	Sep 23, 2020 01:40 PM	**This is an email** I will be there 9 -11:30 and 12:30-4. So any of those times will work	Add Attachment
Alix Karkanen	Sep 23, 2020 01:39 PM	**This is an email** My inventory software on my 3 laptops in DSC 107 #20180353, DSC 203 #20180352, and DSC 207 #20180351 are not communicating with my desktop DSC #20161004. I have ensured that it is running on my desktop. I have attached a picture of the error message and my service settings for my WASP Inventory Software. -- Heather Gonzalez	Add Attachment