Service Request Ticket

Service Request Information

CONTACT	Name	Sakiyama, Mari	Date	Sep 24, 2020 02:51 PM
	Department	Criminal Justice	Phone	14215
	Location		Email	sakiyamam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191004 (opens in a new window)	Bldg/Room	MA 211
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ6QKVL410	Location	Mari Sakiyama, Asst Professor (secondary laptop)
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:7B:01:83
	Bluetooth NIC	A4:83:E7:3C:76:7B

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 21, 2020 09:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Oct 21, 2020 09:01 AM	fixed	Add Attachment
Lourdes Salazar	Sep 28, 2020 01:49 PM	Has not been resolved. Available everyday 9-3 Monday- Friday. MA 219 Could not find WOU Number	Add Attachment
Shandelle Plasker	Sep 25, 2020 08:26 AM	Was this resolved?	Add Attachment
Lourdes Salazar	Sep 24, 2020 02:51 PM	219 after having same issue as 3 times before. Peter helped her with "output method". It appears to be paused after enetering 4 digit code??	Add Attachment