Service Request Ticket - # 76320

Service Request Information

CONTACT Name Jennings, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2020 08:07 AM
Department University Computing Solutions Phone 14018
Location Email jenningsr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160293[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag GRH5QD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. GRH5QD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:10:E7:FD

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Nov 10, 2020 01:35 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Nov 10, 2020 01:35 PM 
Software has been installed.
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Shandelle Plasker Nov 06, 2020 08:15 AM 
****This is an email****
Hi Chris,

Does Monday at 2:30 work for you?


Thank you,
Shandelle
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Shandelle Plasker Nov 06, 2020 08:06 AM 
****This is an email****
Hey Shandelle,

I'm actually off tomorrow, but mon- wed next 
week I work 9am-7:30pm and make time to meet 
you to get the software installed. The only 
real 'busy' time I have is between 10:30-2, but 
I can always step away for a few minutes during 
that time if need be. Just let me know what 
time works best for you and I'll make it 
happen.

- Chris
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Shandelle Plasker Nov 05, 2020 04:53 PM 
****This is an email****
Hi Chris,

I received a service request to install DS 
Control Point (camera software) onto your 
computer. Can we schedule a day and time to do 
this?

Thank you,
Shandelle
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John Rushing Nov 05, 2020 04:09 PM 
Task reassigned to Shandelle Plasker.
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John Rushing Oct 19, 2020 10:23 AM 
Needs T:\Pelco\Control 
Point\ControlPoint_7.18.72.11464 installed.  
These prerequisites need installed first, 
T:\Pelco\Control 
Point\ControlPoint_7.18.72.11464\ISSetupPrerequ
isites

Then import the following CP file: T:\Pelco\CP 
Files\CPSettings_Dining_5_7_19.cp
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Alix Karkanen Sep 25, 2020 08:07 AM 
****This is an email****
Can you please create a request to have John or 
another tech install the camera feed software 
on W20160293. This computer is located in the 
South Sister Annex of Valsetz and will need to 
be set up for the Campus DIning cameras. 

Ryan J.
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