Service Request Ticket

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Service Request Information

CONTACT	Name	Fruit, Julia	Date	Sep 25, 2020 09:28 AM
	Department	Creative Arts	Phone	88461
	Location		Email	fruitj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150205 (opens in a new window)	Bldg/Room	SH 102b
	Service Tag		Description	Apple iMac 27-in with Retina 5K Display #Z0RT
	Serial No.	D25QN0MUGG7V	Location	Claire Hudkinson
	CPU	Intel Core i5(3.2GHz Quad-core)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715
	Wired NIC	38:C9:86:22:30:C0
	Wireless NIC	28:F0:76:10:ED:FE
	Bluetooth NIC	28:F0:76:10:ED:FF

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 14, 2020 02:37 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Oct 14, 2020 02:37 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Oct 14, 2020 02:37 PM	Connected.	Add Attachment
Katherine Reynoso	Oct 14, 2020 02:25 PM	**This is an email** Hi Katherine! The printer I have in SH 102b is hooked up to the computer in that office, but it isn't showing up as an option to print to.	Add Attachment
Katherine Reynoso	Oct 12, 2020 02:14 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Oct 09, 2020 04:42 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Oct 09, 2020 04:42 PM	**This is an outgoing email** Hi Julia, I need some additional information regarding service request #76321 Description: printer connect This is Katherine from UCS. I saw we received a ticket saying you were having issues with your printer. When would be a few good times and dates where I can come by to help with this? -Thank You, Katherine	Add Attachment Public
Alix Karkanen	Sep 25, 2020 09:28 AM	**This is an email** Good morning! I am just the worst. I can't figure out how to get my printer to show up in SH 102b. I won't be on campus today but will be back tomorrow. Any help is greatly appreciated! Thanks, you guys are awesome my computer number is 20150205 and the printer is 20140337	Add Attachment