Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Swart, Emily	Date	Sep 25, 2020 10:50 AM
	Department	Advancement & Foundation	Phone	88281
	Location		Email	swarte@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190858 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	8M7RYY2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	8M7RYY2	Location	Nik Tech Laptop
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	4C:1D:96:99:02:78
	Bluetooth NIC	4C:1D:96:99:02:7C
	AUX NIC	98:E7:43:D5:DF:92

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 15, 2020 02:10 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Oct 15, 2020 02:10 PM	No answer, I'm going to close.	Add Attachment
Katherine Reynoso	Oct 14, 2020 02:40 PM	**This is an email** Hello, I'm checking-in again. Are you still having trouble with the microphone? Let me know we can try to troubleshoot is in other ways. Thank You, Katherine	Add Attachment
Katherine Reynoso	Oct 09, 2020 03:00 PM	**This is an outgoing email** Hi Emily, I need some additional information regarding service request #76322 Description: Microphone not working on laptop I'm just checking in to see if you're still having trouble with the microphone. Let me know if you continue to have issues. Thank you, Katherine	Add Attachment Public
Katherine Reynoso	Oct 05, 2020 04:36 PM	**This is an email** Hi, I have been out of the office! Let me try the handout you gave me and get back to you tomorrow! Does that work? Thanks! Emily Swart	Add Attachment
Katherine Reynoso	Oct 05, 2020 02:58 PM	**This is an outgoing email** Hi Emily, I need some additional information regarding service request #76322 Description: 9/27 Microphone not working on laptop I'm just checking in to see if you are still having issues with your computer's microphone. I've called the Cottage office and they let me know you are working from home. If you would like we can set up a Zoom meeting and try to diagnose you're computer remotely. Let me know what works for you. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Oct 02, 2020 02:18 PM	Status changed from (4) On Hold to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Oct 01, 2020 02:08 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Oct 01, 2020 02:08 PM	**This is an email** Hello, I'm Katherine from UCS. I see you were having trouble with your microphone. I'm going to send you a short how-to guide on reinstalling your audio driver that should hopefully fix the issue. If this doesn't work let me know, and we can schedule a time for me to stop by your office or schedule a Zoom meeting. Thank You, Katherine	Add Attachment
Katherine Reynoso	Oct 01, 2020 02:04 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Alix Karkanen	Sep 25, 2020 10:50 AM	**This is an email** Hello, My microphone has stopped working on my laptop. I've tried various things and cannot get it to work. Do you have any suggestions? Thank you!	Add Attachment