Service Request Ticket - # 76324

Service Request Ticket - # 76324

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Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Sep 25, 2020 12:41 PM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20171322 (opens in a new window)	Bldg/Room	VAL 131
	Service Tag		Description	Xerox Versalink C600/DNM Color Printer XPPS
	Serial No.	9RA681010	Location	RSC Lab
	Model	C600/DNM	Hostname	rescomplab.wou.edu
	Notes	XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH(XPPS); IP ADDRESS:140.211.116.56	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:49:88

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Sep 28, 2020 09:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Sep 28, 2020 09:45 AM	**This is an email** Hi Ryan, I checked recomps printer toner level and yellow still has 14% toner left which is thousands of pages. I will change out the toner once it gets to about 2%. Thank you,Shandelle	Add Attachment
Megan Thibeault	Sep 28, 2020 09:00 AM	Task reassigned to Shandelle Plasker.	Add Attachment
Alix Karkanen	Sep 25, 2020 12:41 PM	**This is an email** Helpdesk, The ResComp printer (W20171322) in the Residential Service Center computer lab is reporting that it needs Yellow toner. Can someone please take a look at this and possibly check that all of the toner is filled up and ready for Fall term to start? Ryan J.	Add Attachment