Still hasn't answered. I'm going to close the 
ticket.

Status changed from (4) On Hold to (7) Waiting for Contact

****This is an email****
Hello,

I spoke to my supervisor and we might be able to 
push Office remotely. However, it would need to 
be uninstalled first and then we would push the 
update. The only problem with this option is that 
if a problem were to occur, then you would need 
to stop by the office. We have another option 
where we can schedule a Zoom meeting where I can 
remotely control your laptop to uninstall office 
and install office 365. The last option would be 
you drop off your laptop with us. Right now, we 
don't have a way for you to update your office on 
your own because the program needs to be 
licensed. Let me know what option you would 
prefer.

Thank You,
Katherine 

****This is an outgoing email****
Hi Karen,

I need some additional information regarding 
service request #76325

Description: Microsoft Excel Mac 2016 
functionality/expiration

We will need to update your office programs to 365. 
I think this should take about an hour. Would you 
like to drop of your laptop at our office, or would 
you like us to stop by yours? Let me know what days 
and times work for you. If you have any questions 
feel free to contact our front office at 503-838-
8925 or email me. 


Thank You,
Katherine Reynoso