Service Request Ticket - # 76328

Service Request Information

CONTACT Name Reddan, James   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2020 03:40 PM
Department Creative Arts/Music Phone 88802
Location Email reddanj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171045[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag CSLBRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSLBRP2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; Finale25 license from Music Dept site license SR SEPT2018; WavePad Sound Editor Masters Edition Versions 8.27(FreeUPG 9.01.) WIN VISA2018008159 OCT2018; Provalis Research ProSuite Academic ( includes QDA Miner 5, WordStat 8 & Simstat) VISA2018008158 OCT2018;

Wired NIC D8:9E:F3:4B:AA:B5

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 02, 2020 02:05 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Katherine Reynoso Oct 02, 2020 02:04 PM 
****This is an email****
Hi Katherine,

The issue seems to have resolved itself. I think 
it just needed a reboot after an update. 
Everything is working fine now.

James
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Katherine Reynoso Oct 01, 2020 04:14 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Oct 01, 2020 04:08 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Oct 01, 2020 04:08 PM 
****This is an outgoing email****
Hi James,

I need some additional information regarding 
service request #76328

Description: *9/28 at 8:15* Slow reboot / screen 
share / adobe issues


I'm Katherine from UCS. It looks like you were 
having trouble with your computer and we were 
unable to stop by Monday morning. Are there any 
other days and times you are available for one of 
the techs to come by?

Thank You,
Katherine
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Public
Alix Karkanen Sep 25, 2020 03:40 PM 
Friday afternoon James was trying to share his 
screen in zoom when it forced his computer to 
shut down. He's also been having adobe issues.
When his computer shut down it took a long time 
to reboot.

He will be in his office at 8:15 Monday morning 
if someone can go take a look
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