Service Request Ticket

Service Request Information

CONTACT	Name	Rodriguez, Veronica	Date	Sep 28, 2020 10:45 AM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	rodriguezv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20170846 (opens in a new window)	Bldg/Room	SHCC MA Station
	Service Tag		Description	Brother ImageCenter Desktop Scanner#ADS-2800W
	Serial No.	U64278M7G198341	Location	Jacqlyn Vasquez (new employee)

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 27, 2020 11:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Oct 27, 2020 11:41 AM	The scanner is working on the computer but not medicat. Told her to call Medicat.	Add Attachment
Stephanie Magee	Oct 27, 2020 10:21 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Oct 27, 2020 10:21 AM	left a VM and cant scan again, doesn't know what she did	Add Attachment
Shandelle Plasker	Oct 08, 2020 08:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Oct 08, 2020 08:12 AM	The ports on her docking station stopped working. Plugging the scanner into the actual computer fixed the issue.	Add Attachment
Lourdes Salazar	Oct 02, 2020 01:03 PM	**This is an email** It’s just not working. It won’t scan. I will try and call medicat see if they can help me.	Add Attachment
Stephanie Magee	Oct 02, 2020 11:58 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Oct 02, 2020 11:56 AM	left VM today so I sent an email with Shandelle in it	Add Attachment
Alix Karkanen	Sep 29, 2020 01:50 PM	can someone go by tomorrow?	Add Attachment
Stephanie Magee	Sep 28, 2020 10:45 AM	scanner is on and plugged in but cant read that the scanner is connected.	Add Attachment