Service Request Ticket

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Service Request Information

CONTACT	Name	Rhoads, Carlie	Date	Sep 28, 2020 11:33 AM
	Department	The Research Institute	Phone	88328
	Location		Email	rhoadsc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130614 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	GYB2YY1	Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	gyb2yy1	Location	Going to PDR
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0093413
	Wired NIC	F0:1F:AF:68:A1:2F
	Wireless NIC	0C:8B:FD:EE:09:0D
	Bluetooth NIC	0C:8B:FD:EE:09:11

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 04, 2021 10:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Mar 04, 2021 10:04 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Mar 04, 2021 10:04 AM	She got a new computer and she dropped off loaner a while ago.	Add Attachment
Katherine Reynoso	Oct 09, 2020 04:43 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Katherine Reynoso	Oct 07, 2020 02:19 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Sep 30, 2020 03:03 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Stephanie Magee	Sep 29, 2020 09:01 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Stephanie Magee	Sep 29, 2020 09:01 AM	Sending VPN email in case Office does weird stuff again	Add Attachment
Katherine Reynoso	Sep 28, 2020 04:40 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Katherine Reynoso	Sep 28, 2020 04:39 PM	She said that she will try to request a new laptop through purchasing. Computer is under my desk.	Add Attachment
Katherine Reynoso	Sep 28, 2020 03:22 PM	**This is an outgoing email** Hi Carlie, I need some additional information regarding service request #76339 Description: 9/28 Loaner and Image for 9/29 It's Katherine from UCS. I was the individual who helped you earlier. I've double checked the warranty and purchasing information for the computer. It looks like this computer is not replaceable or under warranty. This means that your department would need to purchase a new battery for this computer if you want to continue to use it. However, since this computer is very old and you were experiencing issues previously, I would suggest to purchase a new computer. If you have any questions feel free to call our front office at 503-838-8925 or send me an email. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Sep 28, 2020 02:23 PM	She picked up loaner and hardwired her to her computer. It looks like her original computer has a battery problem, and probably not under warranty.	Add Attachment
Megan Thibeault	Sep 28, 2020 02:04 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Sep 28, 2020 11:33 AM	Carlie's laptop wont turn off or restart from the windows screen, she gets a blue screen if she tries. She is forced to hard restart or use the power button to turn it off. Besides also being slow, she cant' download documents without the computer freezing. I pulled out Loaner #20160443 for her. She'll be dropping off her laptop tomorrow.	Add Attachment