Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Sep 28, 2020 11:53 AM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091465 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	W80240AQ5PK	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Microsoft Office for Mac 2008 from P0075359, upgrade to Mountian Lion from P0087090, Logic Pro X from Music Licenses P0095256
	Wired NIC	34:15:9E:36:C6:DE
	Wireless NIC	D8:30:62:58:5D:71
	Bluetooth NIC	7C:6D:62:A2:32:D4

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ellism@wou.edu	88629

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	Dec 23, 2021 02:19 PM	Task reassigned to Michael Ellis.	Add Attachment
Michael Ellis	Dec 23, 2021 02:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Dec 14, 2020 04:59 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Megan Thibeault	Sep 28, 2020 01:45 PM	Task reassigned to UCS Tech.	Add Attachment
Stephanie Magee	Sep 28, 2020 11:53 AM	Task reassigned to Michael Ellis.	Add Attachment
Stephanie Magee	Sep 28, 2020 11:53 AM	What happened: The Sophos Central software on this computer has missed two updates. Where it happened: W20091465 User associated with device: W20091465\trude10 How severe it is: Medium What Sophos has done so far: n/a What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.	Add Attachment