Service Request Ticket - # 76341

Service Request Information

CONTACT Name Ellingson-Sayen, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2020 11:58 AM
Department Health & Exercise Science Phone 89428
Location Email ellingsonsayenl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120651[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25K80CEDNML Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0088808

Wired NIC 10:DD:B1:9D:E9:23


Wireless NIC 8C:2D:AA:47:7B:6F


Bluetooth NIC 8C:2D:AA:47:7B:70

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Jul 06, 2021 04:52 PM 
Task reassigned to Lauryn Aronson.
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Lauryn Aronson Jul 06, 2021 04:52 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 05, 2020 03:04 PM 
Status changed from (2) Scheduled to (4) On Hold
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Megan Thibeault Oct 05, 2020 03:04 PM 
Priority changed from (2) High Priority to (5) Low Priority.
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Stephanie Magee Oct 05, 2020 11:27 AM 
picked up :)
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Katherine Reynoso Oct 01, 2020 04:13 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Oct 01, 2020 04:13 PM 
Status changed from (7) Waiting for Contact to (2) Scheduled
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Katherine Reynoso Oct 01, 2020 04:13 PM 
She said she will pick it up Monday. Make sure she 
has admin rights once she is logged in. Looks like 
Loaner already has admin rights, but double check.
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Katherine Reynoso Oct 01, 2020 03:54 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Oct 01, 2020 03:54 PM 
****This is an outgoing email****
Hi Laura,

I need some additional information regarding 
service request #76341

Description: *9/30* MAC desktop Loaner
 
I was able to successfully install SPSS onto the 
loaner. Let us know when you plan to pick up the 
iMac to make sure everything is ready for you. If 
you have any questions feel free to email me or 
contact our front office at 503-838-8925.

Thank You,
Katherine Reynoso
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Katherine Reynoso Oct 01, 2020 03:52 PM 
Installed SPSS. I updated the log of SPSS users. 
Will need to uninstall SPSS once it comes back.
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Katherine Reynoso Oct 01, 2020 02:19 PM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Oct 01, 2020 08:06 AM 
****This is an email****
Hi Katherine,

I’m working from home so I actually don’t know 
the answer to your
question about version. I assume I was using 
the most up-to-date
version as it was just installed a little less 
than a year ago.

Best,
Laura
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Katherine Reynoso Sep 30, 2020 04:57 PM 
****This is an outgoing email****
Hi Laura,

I need some additional information regarding 
service request #76341

Description: *9/30* MAC desktop Loaner

I'm Katherine from UCS. I've been working on your 
iMac loaner. The Loaner does have the Microsoft 
Suite and Adobe Acrobat Pro (PDF Editor). 
However,  It looks like SPSS is licensed for an 
individual computer. I can go ahead and try 
installing software, but this might take a bit 
longer because I'm unsure which version or 
authorization code would work. I might have to 
uninstall it on your other computer and install 
it on this loaner. Do you mind sending me the 
version number you are currently using?

Thank You,
Katherine
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Stephanie Magee Sep 29, 2020 09:05 AM 
****This is an email****
Great! SPSS is statistical software. As part of 
my contract, I should have access to it. Not 
sure where the $ comes from. I am in the School 
of Ed. Should I ask around and let you know?
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Stephanie Magee Sep 29, 2020 09:05 AM 
Contact changed from Jenna Otto to Laura Ellingson-Sayen.
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Stephanie Magee Sep 29, 2020 09:05 AM 
****This is an email****
Sounds good. I would assume the Microsoft 
office suite is already on there, but if it's 
not can it be added? Also, can I have SPSS and 
Adobe Acrobat Pro put on it? Lastly, I may need 
to download programs to use during the year. 
Will I have admin privileges to be able to do 
that?
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Stephanie Magee Sep 29, 2020 08:37 AM 
Emails switched to Laura, figuring out who this 
goes to
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Katherine Reynoso Sep 28, 2020 04:45 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Sep 28, 2020 04:45 PM 
In the outbox.
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Katherine Reynoso Sep 28, 2020 03:29 PM 
Computer is updated with Catalina and I ran updates 
on computer.
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Megan Thibeault Sep 28, 2020 02:04 PM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Sep 28, 2020 12:01 PM 
Coming in Wednesday 9/30
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Stephanie Magee Sep 28, 2020 11:58 AM 
Priority changed from (3) Priority to (2) High Priority.
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Stephanie Magee Sep 28, 2020 11:58 AM 
20120651[Edit Inv] loaner on back counter
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Stephanie Magee Sep 28, 2020 11:58 AM 
Mac on back counter needs updates then its ready 
for Jenna. I asked if she can come tomorrow to 
pick it up.
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