Service Request Ticket - # 76344

Service Request Information

CONTACT Name Anderson, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 28, 2020 03:12 PM
Department Registrar’s Office Phone 88806
Location Email andersona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171220[Edit Inv] (opens in a new window) Bldg/Room AD 104
Service Tag HBFG4Q2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. HBFG4Q2 Location Registrar's Office Departmental laptop

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:47:B0:E7


Wireless NIC 14:4F:8A:5D:F8:9A


Bluetooth NIC 14:4F:8A:5D:F8:9E

TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

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Entered by Date Memo
Katherine Reynoso Sep 28, 2020 04:37 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Sep 28, 2020 04:37 PM 
It's completely updated and I delivered it. He said 
that they would send an email to setup a time to 
install software.
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Katherine Reynoso Sep 28, 2020 04:05 PM 
I remiaged computer with new software, but it 
doesn't have licensing for the software he wants. 
He will need to contact purchasing.
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Katherine Reynoso Sep 28, 2020 03:12 PM 
He came in because computer wasn't turning on, 
but it looks like it just needed to charge.
However, computer is very outdated from sitting 
in the shelf. I will reimage, but it needs 
software PSQL, and trasit.
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