Service Request Ticket

Service Request Information

CONTACT	Name	Compton, David	Date	Sep 29, 2020 08:26 AM
	Department	Admissions Office	Phone	88571
	Location		Email	comptond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141226 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	20WHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20WHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:D5:FF:9B

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 07, 2021 01:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 07, 2021 01:42 PM	done	Add Attachment
Katherine Reynoso	Dec 04, 2020 04:54 PM	20141226 is in underneath the tech shelf. I've updated it as waiting for wipe. Feel free to close the ticket.	Add Attachment
Peter Puettmann	Sep 29, 2020 12:04 PM	should be done transferring files from laptop (SEPERATE ISSUE THAN THE BOX COMPUTER)	Add Attachment
Stephanie Magee	Sep 29, 2020 09:47 AM	in in box	Add Attachment
Stephanie Magee	Sep 29, 2020 09:42 AM	dropped off	Add Attachment
Peter Puettmann	Sep 29, 2020 09:27 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Sep 29, 2020 09:26 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Sep 29, 2020 09:26 AM	power supply is shot. Got HD out needs GFA	Add Attachment
Megan Thibeault	Sep 29, 2020 08:58 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Sep 29, 2020 08:26 AM	CPU will shut off when the power button is held down but will only flash when turned on. Cant turn computer on.	Add Attachment