Service Request Ticket

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Service Request Information

CONTACT	Name	Hang, Holly	Date	Sep 29, 2020 09:12 AM
	Department	Creative Arts/Music	Phone
	Location		Email	hangh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140196 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5inch, IntelCore i7 Quad core 3.1GHz
	Serial No.	D25N714EF8J8	Location	PDR
	CPU	Intel Core i7(3.1GHz quad core, 6MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MS Office 2011 Std for MAC from P0095171, Apple Final Cut Pro X from P005124, This lab must have iMovie and Garageband; OpenSource software: Skype, InkScape, Pencil, Gimp. Audacity 2.0.5 BlueJ 3.1.0, eclipse, Google Earth, Jing 2.6, Microsoft Silverlight, Picasa 3.9.16, Remote Desktop Connection 2.1.1, previously Second Life Viewer v2 new version (3 available), WolfQuest 2.5, epson scanner software, Adobe Master Coll. CS6 from P0091311 for Fall due to courses being taught Fall term.
	Wired NIC	88:63:DF:A4:B8:BB
	Wireless NIC	0C:4D:E9:B3:6A:5E
	Bluetooth NIC	88:63:DF:A4:B8:BC

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Lourdes Salazar	Oct 22, 2020 04:45 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Oct 22, 2020 07:50 AM	I called and spoke to them about hanging up.	Add Attachment
Megan Thibeault	Oct 22, 2020 07:49 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Oct 21, 2020 10:44 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Stephanie Magee	Oct 21, 2020 10:44 AM	couldn't log in, called and hung up on me because they need to bring it back to us. Please check that they are able to log in before giving them loaners	Add Attachment
Peter Puettmann	Oct 21, 2020 09:03 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Peter Puettmann	Oct 21, 2020 09:03 AM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Oct 20, 2020 01:42 PM	by husband	Add Attachment
Alix Karkanen	Oct 20, 2020 01:40 PM	picked up 10/20	Add Attachment
Lourdes Salazar	Oct 16, 2020 02:17 PM	**This is an email** Hello Lourdes, Can he stop by next Tuesday sometime? Thank you! Holly	Add Attachment
Lourdes Salazar	Oct 16, 2020 01:42 PM	Task reassigned to Peter Puettmann.	Add Attachment
Lourdes Salazar	Oct 16, 2020 01:42 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Stephanie Magee	Sep 30, 2020 09:39 AM	Imovie is fine for the video editing software	Add Attachment
Stephanie Magee	Sep 30, 2020 09:36 AM	Needs Finale and "some kind of video editing software" lol	Add Attachment
Stephanie Magee	Sep 29, 2020 09:13 AM	Loaner on back counter with postit note	Add Attachment
Stephanie Magee	Sep 29, 2020 09:12 AM	Holly doesn't have a computer and needs a desktop for at home teaching. waiting for response on if software is needed.	Add Attachment