Service Request Ticket

Service Request Information

CONTACT	Name	Anderson, David	Date	Sep 29, 2020 09:20 AM
	Department	Registrar’s Office	Phone	88806
	Location		Email	andersona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160998 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	1584LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1584LH2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER: DegreeWorks (Scribe, SecureCode, Transit); PL SQL Developer license;
	Wired NIC	50:9A:4C:45:F2:E8

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 19, 2020 09:40 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 19, 2020 09:40 AM	Software installed on laptop, removed PL from Desktop.	Add Attachment
Stephanie Magee	Oct 02, 2020 09:54 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Katherine Reynoso	Oct 01, 2020 04:33 PM	Task reassigned to John Rushing.	Add Attachment
Stephanie Magee	Sep 29, 2020 09:21 AM	**This is an email** I need to get transit installed on a work laptop as well as PLSQL. Amy said that we can uninstall PLSQL from my desktop PC to put on the laptop. So I need to get these done as soon as we can.	Add Attachment
Stephanie Magee	Sep 29, 2020 09:21 AM	Needs Transit put on the laptop and PLSQL moved from the desktop to the laptop	Add Attachment
Stephanie Magee	Sep 29, 2020 09:20 AM	**This is an email** Name: Arthur David Anderson Location: Registrar's office Admin 104 WOU #s for desktop PC: 20160998 WOU #s for Laptop:20171220 Availability: Any time I am working 10 minutes from campus most of the time. If possible today would be great.	Add Attachment