Service Request Ticket - # 76350

Service Request Ticket - # 76350

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Service Request Information

CONTACT	Name	Clark, Adry	Date	Sep 29, 2020 10:07 AM
	Department	Service Learning & Career Development	Phone	88648
	Location		Email	clarka@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20191040 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Xerox Phaser 6510/DN Color Laser Printer
	Serial No.	4AV767058	Location	Loaner
	Model	6510/DN	Hostname	resumes.wou.edu
	Notes	Up to 1200 x 2400 dpi resolution 30ppm (B&W)/30ppm (color) built-in automatic two-sided printing on DN model 300sheet(s) Capacity via 250-Sheet Input & 50-Sheet Bypass Trays additional 250 sheet tray is optionally available Letter(8.5 x 11in) & Legal (8.5 in x 14 in) Maximum Print Size: 8.5 x 14" /Minimum Print Size: 3 x 5" 10/100/1000Base-T Ethernet, USB 3.0; IP ADDRESS:140.211.118.63	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge(1000 Pages), 106R03474 Standard Capacity Magenta Print Cartridge(1000 Pages), 106R03475 Standard Capacity Yellow Print Cartridge(1000 Pages), 106R03476 Standard Capacity Black Print Cartridge (1000 Pages)
	Wired NIC	9C:93:4E:6D:5D:08

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Apr 06, 2022 01:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Apr 06, 2022 01:07 PM	Printer is working. Changed some of the timeout settings for the printer and it prints faster	Add Attachment
Monica Valencia	Mar 31, 2022 11:19 AM	Task reassigned to Monica Valencia.	Add Attachment
Nathan Camuso	Feb 21, 2022 01:57 PM	I tested it a few times. The printer does work correctly but it takes a long time (1-2 minutes) to actually receive incoming print jobs. According to the people working there it is basically never used anymore.	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:59 AM	Task reassigned to UCS Tech.	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:59 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:59 AM	**email** Hi Lauryn, Thank you for checking in. We are still struggling with that printer. The front desk is not able to print to it and staff say it takes a long time for it to process and print. Thank you for your help, Adry	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:35 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Feb 08, 2022 08:35 AM	**This is an outgoing email** Hi Adry, We were just following up with you regarding a service request that we have for you. (#76350) Description: 9/29 New printer - Printing with error We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Shandelle Plasker	Nov 05, 2020 04:49 PM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Oct 15, 2020 08:22 AM	Left Voicemail to schedule time for help.	Add Attachment
Shandelle Plasker	Oct 13, 2020 12:34 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Oct 13, 2020 12:34 PM	**This is an email** Hi Adry, I have a service request that you are getting an error when trying to print to resume.wou.edu. Is there a time I can come down and look at this? Shandelle	Add Attachment
Shandelle Plasker	Sep 29, 2020 04:07 PM	Left her voicemail asking to call me back so I can ask a few questions about her issue.	Add Attachment
Stephanie Magee	Sep 29, 2020 10:07 AM	anytime it tries to print, completed with error.	Add Attachment