Service Request Ticket - # 76351

Service Request Ticket - # 76351

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Service Request Information

CONTACT	Name	Romine, Jeannie	Date	Sep 29, 2020 11:47 AM
	Department		Phone	88285
	Location		Email	rominej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171088 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSGDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSGDRP2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AB:BC

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 05, 2020 03:56 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Oct 05, 2020 03:56 PM	Fixed. It was set to the soundbar by accident.	Add Attachment
Katherine Reynoso	Oct 02, 2020 02:03 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Katherine Reynoso	Oct 02, 2020 02:03 PM	**This is an email** Hello, I can come by Monday to help you with the problem. I have one option that might fix the issue on a dell computer, if you want to give this a try. I'll attach a how-to guide on reinstalling your audio driver, this has solved other microphone issues in the past. However, if you would prefer I'll stop by Monday. Thank You, Katherine	Add Attachment
Katherine Reynoso	Oct 01, 2020 04:48 PM	**This is an outgoing email** Hi Jeannie, I need some additional information regarding service request #76351 Description: 9/29 emailed microphone not working This is Katherine from UCS. We've received a service request for microphone issue. When are some good days and times for me to stop by your office to help you with your issue? If you have any questions feel free to email me or contact our front office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Oct 01, 2020 04:46 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Sep 29, 2020 11:47 AM	**This is an email** enterd 9/29 I am not able to use the microphone on my computer for Zoom meetings. The message is to check my connection or use a different mic. Hopefully, you can help me with this.	Add Attachment