Service Request Ticket - # 76369

Service Request Information

CONTACT Name Vargas, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2020 02:17 PM
Department Registrar’s Office Phone 88932
Location Email vargasa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190857[Edit Inv] (opens in a new window) Bldg/Room AD 106
Service Tag 2V9RYY2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 2V9RYY2 Location Anna Vargas, Associate Registrar

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; PL/SQL Developer license(v.13 FEB2020) VISA2019009667;

Wireless NIC 4C:1D:96:9A:7F:4A


Bluetooth NIC 4C:1D:96:9A:7F:4E


AUX NIC 98:E7:43:CE:F4:6F

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Nov 06, 2020 04:40 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Katherine Reynoso Nov 06, 2020 04:40 PM 
Done.
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Katherine Reynoso Nov 05, 2020 04:23 PM 
****This is an email****
Hello,

This is something that needs to be done in-
person. It should take no more than 30 Minutes. 
When would be a good few dates and times where I 
can stop by? I'm available most days after 2:00 
PM.
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Katherine Reynoso Nov 05, 2020 04:02 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Katherine Reynoso Nov 05, 2020 04:01 PM 
****This is an outgoing email****
Hi Anna,

I need some additional information regarding 
service request #76369

Description: Update to office 365

I'm Katherine with UCS. We've received a ticket 
that you needed help installing Microsoft Office 
365. When would be a few good times and dates where 
I can stop by to help you with this? If you have 
any questions feel free to contact me or our front 
office at 503-838-8925.

Thank You,
Katherine
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Public
Katherine Reynoso Nov 05, 2020 03:58 PM 
Task reassigned to Katherine Reynoso.
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Lourdes Salazar Sep 30, 2020 02:17 PM 
****This is an email****
Hello,

My supervisor would like me to get this version of Outlook on my computer:
Microsoft Outlook for Microsoft 365 MSO

I have this version:
Microsoft Outlook 2019 MSO 
Is this possible?

Thank you!
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