Service Request Ticket - # 76370

Service Request Ticket - # 76370

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Service Request Information

CONTACT	Name	Plumb, Shawn	Date	Sep 30, 2020 03:37 PM
	Department		Phone
	Location		Email	plumbs@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140220 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	DTJXS12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	DTJXS12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1
	Wired NIC	34:17:EB:BB:83:9B

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 12, 2020 03:39 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Katherine Reynoso	Oct 12, 2020 03:37 PM	I switched out computers since they had a loaner. They have 20130726.	Add Attachment
Katherine Reynoso	Oct 12, 2020 02:17 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Katherine Reynoso	Oct 09, 2020 04:27 PM	**This is an email** I am available Monday from 1300-1500; Tuesday from 1000-1300; Wednesday from 1300-1500; Thursday from 0900-1300; Friday from 1000-1300. Thanks for your assistance. V/r	Add Attachment
Katherine Reynoso	Oct 09, 2020 02:04 PM	He answered, I asked for good dates and times for me to stop by.	Add Attachment
Katherine Reynoso	Oct 08, 2020 02:53 PM	Emailed Roy, Shawn, and Devin.	Add Attachment
Katherine Reynoso	Oct 05, 2020 03:09 PM	**This is an outgoing email** Hi Shawn, I need some additional information regarding service request #76370 Description: Unable to download multiple files I'm just checking in to see if you still require help with your computer. I'm available most days after 2:00 PM. If you have any questions feel free to email me or call our front office at 503-838- 8925. Thank you, Katherine	Add Attachment Public
Katherine Reynoso	Oct 02, 2020 02:18 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Oct 01, 2020 04:18 PM	**This is an outgoing email** Hi Shawn, I need some additional information regarding service request #76370 Description: Unable to download multiple files This is Katherine from UCS. It looks like you were having issues downloading PDF files. Let me know a few days and times you are available for a tech to come by. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Oct 01, 2020 04:16 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Sep 30, 2020 03:37 PM	He is trying to download PDF files and when he clicks download it is not redirecting him to anything. Not able to download Adobe file PDF, he believes he has the correct admin rights he needs.	Add Attachment