Service Request Ticket

Service Request Information

CONTACT	Name	Harrell, Mary	Date	Sep 30, 2020 03:44 PM
	Department	Natural Science/ Chemistry	Phone	89719
	Location		Email	harrellm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20200140 (opens in a new window)	Bldg/Room	DFSC DFSC 214
	Service Tag		Description	Apple 27-inch iMac with Retina 5K display #Z0ZX
	Serial No.	SC02DC6TWPN7C	Location	Mary Layne Harrell
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	3C:7D:0A:02:F7:71
	Wireless NIC	14:7D:DA:66:DF:20
	Bluetooth NIC	14:7D:DA:72:00:EB

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 13, 2020 09:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Oct 13, 2020 09:23 AM	Set up. She will call when shes in so i can help with printers.	Add Attachment
Lourdes Salazar	Oct 12, 2020 03:01 PM	Task reassigned to Peter Puettmann.	Add Attachment
Lourdes Salazar	Oct 12, 2020 03:01 PM	Can this be set up Tuesday morning? 10/13	Add Attachment
Stephanie Magee	Oct 12, 2020 10:08 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Stephanie Magee	Oct 12, 2020 10:08 AM	Kat, could we get this set up today/this afternoon? If so, could you send a note to Mary before stopping by?	Add Attachment
Peter Puettmann	Oct 06, 2020 11:08 AM	iMac needs to be setup and plugged into network at her desk. Everything else is all set!	Add Attachment
Megan Thibeault	Oct 06, 2020 10:45 AM	She's already logged into it and already an admin.	Add Attachment
Megan Thibeault	Oct 06, 2020 10:45 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 06, 2020 10:45 AM	This is ready for delivery says John.	Add Attachment
Joanie Kinnaman	Sep 30, 2020 03:44 PM	while I was out, BK wanted John to image Mary's machine and after the fact I filled out the set up form	Add Attachment