****This is an outgoing email****
Hi Darin,

I need some additional information regarding 
service request #76377

Description: 11/16 @2 Wont boot correctly

I checked on your computer and ran the diagnostics. 
They passed all their tests, this means there is no 
problem with your hardware. I think maybe it might 
be a windows problem, but if it's not 
inconveniencing you too much, I'd rather not 
reimage (or do any drastic changes). Let me know if 
this becomes a bigger or daily issue.

-Katherine

****This is an email****
Hello,

I apologize that I wasn't able to get to your 
computer on Monday. We were doing a computer move 
and I wasn't able to check my email until 4:50 PM 
and by then it was a bit too late. Is there any 
way I can do this today? If not I'm available 
tomorrow after 2:00 PM as well. 

-Katherine

****This is an outgoing email****
Hi Darin,

I need some additional information regarding 
service request #76377

Description: *10/1* Wont boot correctly

I'm Katherine with UCS. I see we received a task 
that your laptop sometimes states that it has 
"failed to boot properly". Normally, this means 
the computer might need to be restarted. However, 
if this is a common problem (Monthly or weekly) 
it could mean the hard drive is dying.
I would suggest to backup everything onto your H. 
Drive as a precaution. I would like to run a 
diagnostic test to make the hard drive is in good 
condition. I know you are working remotely from 
home, so I would like to schedule this. I'm 
available most days after 2:00 PM, let me know 
what works for you.

Thank you,
Katherine

Task reassigned to Katherine Reynoso.