Service Request Ticket

Service Request Information

CONTACT	Name	Braun, Debbie	Date	Oct 01, 2020 10:10 AM
	Department	College of Liberal Arts and Sciences	Phone	14220
	Location		Email	braund@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190692 (opens in a new window)	Bldg/Room	TODD 321
	Service Tag		Description	Apple iMac 21.5 4K retinia, i5 3.0GHz 6-core #Z0VY
	Serial No.	C02ZQ0KGJWF2	Location	Jay Schwartz, Assistant Professor, Psychological S
	CPU	intel i5 (3.0 GHz, 6-Core, 8th GEN)
	OS	MAC OS X 10.15 (Catalina)	Software	User requests Adobe Acrobat. Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;
	Wired NIC	3C:CD:36:5D:4D:67
	Wireless NIC	F8:FF:C2:23:50:39
	Bluetooth NIC	F8:FF:C2:37:9C:CF

TECHS	Submitted by	Scott Killip	Contact	killips@wou.edu	88151
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 02, 2020 03:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Oct 02, 2020 03:26 PM	Delivered. I had him sign in, gave admin rights, and had him sign to adobe acrobat. I told him about the possible @mash.wou.edu for Word. New Equp. paper at Megan's Desk.	Add Attachment
Katherine Reynoso	Oct 02, 2020 02:40 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Oct 02, 2020 02:30 PM	Reimaged, basic apps installed including Office Suite and Adobe Acrobat Pro. Updated ran. It looks good to go.	Add Attachment
Scott Killip	Oct 01, 2020 10:10 AM	Marked RUSH	Add Attachment