Service Request Ticket - # 76381

Service Request Information

CONTACT Name Schoenfeld, William   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2020 11:25 AM
Department Natural Science/ Earth and Physical Science Phone 88165
Location Email schoenfeldw@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181058[Edit Inv] (opens in a new window) Bldg/Room NS 217A
Service Tag 885RDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 885RDW2 Location William Schoenfled, Assoc. Professor Earth/PhysSci

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:F1:09

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 04, 2020 08:32 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 08:32 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Nov 04, 2020 08:32 AM 
This is happy!!
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Stephanie Magee Oct 01, 2020 11:25 AM 
****This is an email****
What happened: The Sophos Central software on 
this computer has missed two updates.

Where it happened: W20181058

User associated with device: W20181058\schoenfw

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as 
follows. In the Sophos Central Admin console, 
go to the Computers page. Click on the computer 
name to open its details page and then click 
Update Now.
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