Service Request Ticket

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Service Request Information

CONTACT	Name	Trujillo, Adrian	Date	Oct 01, 2020 12:07 PM
	Department		Phone	88587
	Location		Email	trujilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130079 (opens in a new window)	Bldg/Room	SAC 136
	Service Tag	5P2SMX1	Description	Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
	Serial No.	5P2SMX1	Location	Adrian Trujillo
	CPU	Intel Core i7-3740QM(2.7GHz, 6M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0091311 downgraded to Pro Plus 2010
	Wired NIC	F0:1F:AF:2C:65:2F
	Wireless NIC	0C:84:DC:A6:C9:96
	Bluetooth NIC	24:FD:52:30:9F:17

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Oct 05, 2020 04:09 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Katherine Reynoso	Oct 05, 2020 04:09 PM	Self-Resolved	Add Attachment
Katherine Reynoso	Oct 05, 2020 04:05 PM	**This is an outgoing email** Hi Adrian, I need some additional information regarding service request #76382 Description: 10/1 Wifi and hot spot issue stopping by around 2 I'm just checking in to see if you are still having issues with your computer. Let me know if you would like to schedule a time or if this is resolved. If you have any questions feel free to email or contact our office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Oct 02, 2020 02:18 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Oct 01, 2020 04:16 PM	**This is an outgoing email** Hi Adrian, I need some additional information regarding service request #76382 Description: 10/1 Wifi and hot spot issue stopping by around 2 I'm Katherine from UCS. It looks like you were having trouble with your computer. Is this something you still want us to look at? Let us know when you would like to stop by or if you would like us to stop by your office. If you have any questions feel free to contact me or our front office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Stephanie Magee	Oct 01, 2020 12:07 PM	Computer ran update and restarted during a zoom call, after the restart the laptop no longer can connect to wifi. HE's gonna be stoppingby this afternoon after 2 and would like some help. We tried restarting the computer, turning off and on the WIFI and he tried his hotspot.	Add Attachment