Service Request Ticket - # 76385

Service Request Information

CONTACT Name Dickey, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2020 02:43 PM
Department Phone 88474
Location Email edickey@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180595[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag F3MB8S2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. F3MB8S2 Location GFA Pool

CPU Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC C8:F7:50:0D:57:E3


Wireless NIC FC:77:74:EE:00:C5


Bluetooth NIC FC:77:74:EE:00:C9

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 06, 2020 10:56 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Oct 05, 2020 03:11 PM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Oct 05, 2020 03:11 PM 
Scheduled with Peter at 10:30
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Katherine Reynoso Oct 05, 2020 02:08 PM 
****This is an outgoing email****
Hi Eric,

I need some additional information regarding 
service request #76385

Description: *10/6 10:30* Docking station issue

This Katherine from UCS. I can come by at 2:30 PM 
on Wednesday and look at your computer and dock. 
Let me know if this works for you.

Thank You,
Katherine
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Stephanie Magee Oct 05, 2020 11:58 AM 
****This is an email****
Thanks, Stephanie.

I can be available Tuesday tomorrow from 10 to 
noon.  Or anytime Wednesday.

Mostly I wrote to you to make sure I didn't 
miss anything.

I appreciate your getting back to me so 
quickly.

Eric
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Stephanie Magee Oct 05, 2020 11:32 AM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Oct 05, 2020 11:32 AM 
Could you please let me know if you can schedule a 
time for them to come in or let me now when I 
could schedule him for you.
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Stephanie Magee Oct 05, 2020 11:31 AM 
****This is an email****
Hello,

Just a note to check in with you. I have not 
yet heard from a tech.

Eric
Eric Wayne Dickey, MFA
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Lourdes Salazar Oct 01, 2020 03:01 PM 
****This is an email****
The WOU number on the docking station is 20180589[Edit Inv]. My laptop is 20180595[Edit Inv].

I am free until 4:00 today.

I was hoping to work from home Friday, but I can come in to accommodate. I have time available before 10 or between 1 and 4.

Thank you.
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Lourdes Salazar Oct 01, 2020 02:43 PM 
****This is an email****
When I plug my laptop into docking station, it doesn't work.

Laptop works fine on its own. But not when plugged into the docking station.

Eric
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