Service Request Ticket - # 76386

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2020 02:56 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141170[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BC2NV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BC2NV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:DA:1A:CF

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 22, 2020 01:55 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Shandelle Plasker Oct 22, 2020 01:55 PM 
Had to enter the code into the driver.
 Add Attachment
Shandelle Plasker Oct 22, 2020 11:59 AM 
****This is an email****
Hi Hunter,
I received your service request for printing issues. 
Sorry for the late reply. Like most people on campus 
we are extremely busy. Can we set up a time for me 
to come down and look at this?
Thank you,Shandelle
 Add Attachment
Alix Karkanen Oct 20, 2020 02:24 PM 
****This is an email****
ood afternoon,

I emailed UCS a few weeks ago regarding a 
printing issue with my computer. I request to 
print documents, I see my documents pending in 
the windows taskbars, I notice the printer has 
received my printing request, but the printer 
continues to do nothing about it.

I'm not sure if UCS has done anything about it 
yet or not, but this email is to just make sure 
it gets addressed. My computer number is 
20141170[Edit Inv].

Please let me know if you have any questions.
Thank you,

Hunter Weeks
 Add Attachment
Lourdes Salazar Oct 01, 2020 02:56 PM 
Good afternoon,

I am a new employee for ASWOU. Specifically, I am the director of business
and finance. I was recently given a code to access the printer/copy machine
in the ASWOU office. The machine is called "AS-ASWOU on ThreeSisters." I am
having trouble getting my documents printed. Using the access code given
for my position, I checked the job logs and my printing request is
labeled as "error deletion." I hope this isn't much of a problem.

Please let me know if you have any questions.
Thank you,

Hunter Weeks
He/him/his
Interim Director of Business and Finance
 Add Attachment