Service Request Ticket

Service Request Information

CONTACT	Name	Compton, David	Date	Oct 05, 2020 10:08 AM
	Department	Admissions Office	Phone	88571
	Location		Email	comptond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190872 (opens in a new window)	Bldg/Room	PP
	Service Tag	4BX4T13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4BX4T13	Location	Facilites
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:98:09:57

TECHS	Submitted by	Scott Killip	Contact	killips@wou.edu	88151
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Dec 16, 2020 02:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Dec 16, 2020 11:27 AM	Was this a GFA or New equip set up? I have a GFA sheet, was the old equipment returned?	Add Attachment
Peter Puettmann	Oct 27, 2020 08:11 AM	**This is an outgoing email** Hi David, I got your message that you want your new PC set up in the Welcome center. We are starting the move into that building tomorrow (wed), so it would be best to set this up either on Thurs, Fri, or even next week. Whatever works best with you. Let me know, have a great day! --Peter P. UCS Lead Student Tech	Add Attachment Public
Lourdes Salazar	Oct 26, 2020 02:07 PM	Wants everything moved to New Office In welcome Center. Called again 10/26 for update	Add Attachment
Lourdes Salazar	Oct 23, 2020 02:37 PM	Moving offices to Welcome Center 110 D. Contact before setup. He has questions regarding new computer.	Add Attachment
Megan Thibeault	Oct 14, 2020 04:26 PM	We need a monitor to go with this, cables, keyboard and mice.	Add Attachment
Megan Thibeault	Oct 08, 2020 01:34 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Oct 08, 2020 01:34 PM	Imaged, ready to be delivered. DOESN"T have admin rights.	Add Attachment
Alix Karkanen	Oct 07, 2020 09:05 AM	ready to go, on counter	Add Attachment
Scott Killip	Oct 05, 2020 10:08 AM	Received request through Peter this morning.	Add Attachment